I contacted Nexgen Air Conditioning and Heating on a Monday about my Trane furnace problem. That same day, Jeff, one of their diagnostic experts, came to my house. He had not heard of my problem (furnace fan turning off prematurely every forth heating cycle) so he contacted the Technical Support Team of Trane. They informed Jeff that there was a fix for the problem and provided him with all the details. Jeff gave me the good news plus other options I might want to consider given the age of my furnace. I selected the fix option on that Monday. Two days later, Jose arrived at my house to install the fix and thoroughly tested my furnace to make sure the fix worked.
I was very impressed by the professionalism of Jeff, Jose, and the company’s office staff. They handled my request promptly and solved the problem to my satisfaction within 2 days of my initial phone call. Each time Jeff and Jose entered my house, they wore shoe covers to protect my flooring. Both cleaned up completely after completing their work. Jeff responded quickly and fully to all questions I sent him via e-mail.
No doubt that the next time I need service for any part of my AC and heating system, Nexgen Air is the company I’ll contact. The folks I dealt with at Nexgen Air really know their stuff and delivered great service in response to my furnace problem.